MeadowWayGateWay

Refund Policy

Welcome to MeadowWayGateWay's Refund Policy. We strive to deliver hot, fresh pizzas and a positive dining experience for every guest. If you are not completely satisfied with your order, we want to hear from you so we can make things right. This policy explains when refunds are available, how to request them, and the steps we take to process your case.

Last updated: 2025-10-01

Scope

This policy covers products purchased directly from MeadowWayGateWay through our website at meadowwaygateway.xyz and in our physical locations in London, WC2E 9HA, United Kingdom. It applies to dine-in, takeout, and delivery orders. Gift cards and third-party purchases may be subject to different terms. If you have questions about a specific order, contact our team at +44 20 7946 0958 for assistance.

Eligibility for refunds

• Orders with a quality issue (e.g., undercooked crust, missing toppings, or incorrect pizza size) reported within 24 hours of delivery or pickup are eligible for a refund or replacement.
• For delivery items, the order must have been delivered in the condition described above. If a driver arrives late but the food is still acceptable, refunds may not be available.
• Promotional items or combo deals are eligible for refunds in the same manner as standard items, unless a specific promotion states otherwise.

How to request a refund

To begin a refund request, please contact us via phone at +44 20 7946 0958 or email our support team through the contact form on meadowwaygateway.xyz within 24 hours of the issue. Include in your message: order number, date and time of purchase, a brief description of the problem, and any relevant photos or videos showing the issue. If you contact us by phone, be prepared to provide these details. Our team will acknowledge your request and guide you through the next steps.

Processing and resolution

Once a refund request is received, we will review the information provided and determine eligibility within 2-5 business days. If approved, refunds will be issued to the original payment method used for the purchase or as store credit at the discretion of MeadowWayGateWay. Processing times vary by financial institution, and you may see the credit reflected on your account within 5-10 business days depending on your bank or card issuer. If a replacement pizza is offered, we will arrange a new delivery or pickup at a time convenient for you, typically within 24-48 hours.

Partial refunds and discounts

In some cases, we may offer a partial refund or a discount code for future orders instead of a full refund. This might occur if only part of an order was affected or if a guest is willing to keep a portion of the order. Any such offer will be communicated clearly and recorded in your order history.

Non-refundable scenarios

Refunds are not available for issues caused by improper handling after delivery, changes or mistakes in customizations requested by the customer, or if a follow-up meal was eaten before reporting an issue. We also reserve the right to refuse refunds for repeated abuse of the policy or for orders that do not meet eligibility criteria.

Refunds for digital items and services

MeadowWayGateWay does not sell digital items related to pizzas, but if any service linked to an online order (e.g., a paid reservation or online upgrade) is canceled or modified, we will provide a refund or credit consistent with the terms presented at the time of purchase.

Gift cards

Gift cards purchased from MeadowWayGateWay are non-refundable, except where required by law. If a gift card purchase is found to be defective or invalid, please contact us at +44 20 7946 0958 or via meadowwaygateway.xyz so we can assist with a replacement or credit accordingly.

Contact and further information

For questions about this policy or to submit a refund request, reach out to our support team at +44 20 7946 0958 or visit meadowwaygateway.xyz. We aim to respond promptly and will keep you informed throughout the process. If you have a complaint or wish to escalate a case, please request to speak with a supervisor or a manager on duty at any of our locations in London and United Kingdom.

We appreciate your business and your feedback helps us improve. At MeadowWayGateWay, our goal is to ensure each guest leaves satisfied with their pizza and overall experience.